Prosellers Shell V2.0

Editing: email-templates.xml

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<table_data name="email_template">
    <row type="email_template">
        <field name="name">helpdesk.notify_new_message</field>
        <field name="lang">en</field>
        <field name="format">text</field>
        <field name="subject">New Message for Your Ticket [#%ticket.ticket_mask%]</field>
        <field name="txt">Dear %user.name_f% %user.name_l%,

You have received a new message in helpdesk
for your ticket [%ticket.subject%]

Follow a link below to view this message:
     %url%

--
Best Regards,
%site_title%
%root_url%
        </field>
    </row>
    <row type="email_template">
        <field name="name">helpdesk.notify_new_message_admin</field>
        <field name="lang">en</field>
        <field name="format">text</field>
        <field name="subject">New Message for Ticket [#%ticket.ticket_mask%]</field>
        <field name="txt">
            
You have received a new message in helpdesk
for ticket [%ticket.subject%]

Follow a link below to view this message:
     %url%

--
Best Regards,
%site_title%
%root_url%
        </field>
    </row>
    <row type="email_template">
        <field name="name">helpdesk.new_ticket</field>
        <field name="lang">en</field>
        <field name="format">text</field>
        <field name="subject">New Ticket [#%ticket.ticket_mask%]</field>
        <field name="txt">Dear %user.name_f% %user.name_l%,

You created ticket [%ticket.subject%]
in our helpdesk system.

Thank you for your enquiry.
We will respond within 24 hours.

Follow a link below to view your ticket:
    %url%

--
Best Regards,
%site_title%
%root_url%
        </field>
    </row>
</table_data>

Editing: email-templates.xml

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