Prosellers Shell V2.0

Editing: Controller.php

Cancel

<?php

class Am_Helpdesk_Controller extends Am_Controller {
    /** @var Am_Helpdesk_Strategy */
    protected $strategy;

public function checkAdminPermissions(Admin $admin) {
        return $admin->hasPermission('helpdesk');
    }
    public function init() {
        $this->strategy = $this->getDi()->helpdeskStrategy;
        $type = defined('AM_ADMIN') ? 'admin' : 'user';
        $this->getView()->headLink()->appendStylesheet($this->getView()->_scriptCss('helpdesk-'.$type.'.css'));
        parent::init();
    }

protected function isGridRequest($gridId)
    {
        foreach ($this->getRequest()->getParams() as $key => $val)
            if (substr($key, 0, strlen($gridId)) == $gridId) return true;

return false;
    }

public function viewAction() 
    {
        $ticketIdentity = $this->_request->get('ticket');
        $ticket = $this->getDi()->helpdeskTicketTable->load($ticketIdentity);

if (!$this->strategy->canViewTicket($ticket)) {
            throw new Am_Exception_AccessDenied(___('Access Denied'));
        }
        
        $grid = new Am_Helpdesk_Grid_Admin($this->getRequest(), $this->getView());
        $grid->getDataSource()->getDataSourceQuery()->addWhere('m.user_id=?d', $ticket->user_id);
        $grid->actionsClear();

$grid->isAjax($this->isAjax() && $this->isGridRequest('_grid'));

if ($grid->isAjax()) {
            echo $grid->run();
            return;
        }

$t = new Am_View();
        $t->assign('ticket', $ticket);
        $t->assign('user', $ticket->getUser());
        $t->assign('strategy', $this->strategy);
        $t->assign('historyGrid', $grid->render());
        $content = $t->render($this->strategy->getTemplatePath() . '/ticket.phtml');

if ($this->isAjax()) {
            header('Content-type: text/html; charset=UTF-8');
            echo $content;
        } else {
            $this->view->assign('content', $content);
            $this->view->display($this->strategy->getTemplatePath() . '/index.phtml');
        }
    }

public function replyAction() {
        $ticket = $this->getDi()->helpdeskTicketTable->load($this->_request->getInt('ticket_id'));

if (!$this->strategy->canEditTicket($ticket)) {
            throw new Am_Exception_AccessDenied(___('Access Denied'));
        }

if ($this->_request->isPost()) {
            $this->reply($ticket, $this->_request->get('message_id', null));
            $this->_request->set('ticket', $ticket->ticket_mask);
            return $this->redirect($ticket);
        }

$message = null;
        $type = $this->_request->get('type', 'message');
        if ($this->_request->get('message_id')) {
            $message = $this->getDi()->helpdeskMessageTable->load($this->_request->get('message_id'));

switch ($type) {
                case 'message' :
                    if (!$this->strategy->canViewMessage($message)) {
                        throw new Am_Exception_AccessDenied(___('Access Denied'));
                    }
                    break;
                case 'comment' :
                    if (!$this->strategy->canEditMessage($message)) {
                        throw new Am_Exception_AccessDenied(___('Access Denied'));
                    }
                    break;
                default :
                    throw new Am_Exception_InputError('Unknown message type : ' . $type);
            }

}

$content = $this->getReplyForm(
                $this->_request->getInt('ticket_id'),
                $message,
                $type
        );

}

public function changestatusAction() {
        $ticketIdentity = $this->_request->get('ticket');
        $ticket = $this->getDi()->helpdeskTicketTable->load($ticketIdentity);

if (!$this->strategy->canEditTicket($ticket)) {
            throw new Am_Exception_AccessDenied(___('Access Denied'));
        }

$ticket->status = $this->_request->get('status');
        $ticket->save();
        return $this->redirect($ticket);
    }

public function displaysnippetsAction() {
        if (!$this->strategy->canUseSnippets()) {
            throw new Am_Exception_AccessDenied();
        }

$ds = new Am_Query($this->getDi()->helpdeskSnippetTable);
        $grid = new Am_Grid_Editable('_snippet', ___('Snippets'), $ds, $this->getRequest(), $this->view, $this->getDi());
        $grid->addField('title', ___('Title'))->setRenderFunction(array($this, 'renderSnippetTitle'));
        $grid->setForm(array($this, 'createForm'));
        $grid->actionGet('insert')->setTarget(null);

$grid->isAjax($this->isAjax() && $this->isGridRequest('_snippet'));
        echo $grid->run();
    }

public function renderSnippetTitle($record, $fieldName, $grid)
    {
        return sprintf('<td><a href="javascript:;" class="insert-snippet" data-snippet-content="%s">%s</a></td>',
                Am_Controller::escape($record->content),
                Am_Controller::escape($record->title));
    }

public function createForm()
    {
        $form = new Am_Form_Admin();
        $form->addText('title')
            ->setLabel(___('Title'))
            ->addRule('required');

$form->addTextarea('content', array('style'=>'width:90%', 'rows'=>10))
            ->setLabel(___('Content'))
            ->addRule('required');

return $form;
    }

protected function redirect($ticket) {
        $url = $this->strategy->assembleUrl(array(
                'page_id' => 'view',
                'action' => 'view',
                'ticket' => $ticket->ticket_mask,
            ), 'inside-pages');
        $this->redirectLocation($url);
        exit;
    }

private function editMessage($message_id, $content) {
        $message = $this->getDi()->helpdeskMessageTable->load($message_id);
        if (!$this->strategy->canEditMessage($message)) {
            throw new Am_Exception_AccessDenied(___('Access Denied'));
        }
        $message->content = $content;
        $message->save();
    }

private function addMessage($ticket, $content, $type) {
        $message = $this->getDi()->helpdeskMessageRecord;
        $message->content = $content;
        $message->ticket_id = $ticket->ticket_id;
        $message->type = $type;
        $message = $this->strategy->fillUpMessageIdentity($message);
        $message->save();

$this->strategy->onAfterInsertMessage($message);

$ticket->status = $this->strategy->getTicketStatusAfterReply($message);
        $ticket->updated = $this->getDi()->sqlDateTime;
        $ticket->save();
    }

private function reply($ticket, $message_id = null) {
        if ($message_id) {
            $this->editMessage($message_id, $this->_request->get('content'));
        } else {
            $this->addMessage(
                    $ticket,
                    $this->_request->get('content'),
                    $this->_request->get('type')
            );
        }
    }

private function getReplyForm($ticket_id, $message = null, $type = 'message') {
        $content = '';
        $hiddens ='';

if (!is_null($message) && $type == 'message') {
            $content = explode("\n", $message->content);
            $content = array_map(create_function('$v', 'return \'>\'.$v;'), $content);
            $content = "\n\n" . implode("\n", $content);

if (defined('AM_ADMIN') && $this->getModule()->getConfig('add_signature')) {
                $content = "\n\n" . $this->expandPlaceholders($this->getModule()->getConfig('signature'))  . $content;
            }
        } elseif (!is_null($message) && $type == 'comment') {
            $content = $message->content;
            $hiddens .= sprintf(
                    '<input type="hidden" name="message_id" value="%d" />',
                    $message->message_id
            );
        }

$t = new Am_View();
        $t->assign('content', $content);
        $t->assign('type', $type);
        $t->assign('hiddens', $hiddens);
        $t->assign('ticket_id', $ticket_id);

return $t->display($this->strategy->getTemplatePath() . '/_reply-form.phtml');
    }

protected function expandPlaceholders($text)
    {
        $admin = $this->getDi()->authAdmin->getUser();

return str_replace(array(
            '%name_f%', '%name_l%'
        ), array(
            $admin->name_f, $admin->name_l
        ), $text);
    }
}

Editing: Controller.php

Upload Files

Create New

Change Permissions

Change Date

Rename Item

Confirm Delete