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From: Wayne Sweet &lt;wayne.sweet@live.com&gt;
To: 4x pips admin &lt;admin@4xpips.net&gt;
Subject: RE: Quality of Service / Refund request
Date: Fri, 19 Oct 2012 13:49:12 +0800
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hi there

have re-issued invoice with a description of what we have discussed and also just sen thru a dispute.    i am not 100% sure if the dispute transacted/processed correctly

please confirm

otherwise proceed with refund (either way)

much appreciated

thanks
Wayne
Date: Fri, 19 Oct 2012 12:31:50 +0700
Subject: Re: Quality of Service / Refund request
From: admin@4xpips.net
To: wayne.sweet@live.com

Hi Wayne,

You need to open a dispute.. Just write &#039;as discussed&#039; in the comments box then I can easily accept it and the refund is processed automatically.

Thanks,
Kilion


On Thu, Oct 18, 2012 at 6:12 PM, Wayne Sweet &lt;wayne.sweet@live.com&gt; wrote:


Hi Kilon

I have just sent invoice via paypal to admin@4xpips.net

hopefully that will enable you to initiate refund

thanks a lot
Wayne


Date: Thu, 18 Oct 2012 18:02:11 +0700
Subject: Re: Quality of Service / Refund request
From: admin@4xpips.net
To: wayne.sweet@live.com


Hi, I have spoken with them and found a solution. Please file for a 
refund from within your own paypal account and then i can go in and 
accept/approve it from our side...  we are unable to initiate the refund 
ourselves with the level of access we currently have.

Sorry about this delay, should be simple to sort out now.

Best wishes,
Kilion

On Thu, Oct 18, 2012 at 7:03 AM, Wayne Sweet &lt;wayne.sweet@live.com&gt; wrote:


Hi there

the refund has not been received in my paypal account yet.   

please advise

thanks a lot
Wayne
From: wayne.sweet@live.com


To: admin@4xpips.net
Subject: RE: Quality of Service / Refund request
Date: Wed, 17 Oct 2012 09:39:42 +0800


Hi Martin

is PP fixed now?  let me know when $$ xferred so i can confirm from my side

much appreciated

Wayne
Date: Mon, 15 Oct 2012 03:06:11 +0100
Subject: Re: Quality of Service / Refund request


From: admin@4xpips.net
To: wayne.sweet@live.com

Hi Wayne

Sorry but it wont happen today, PP has blocked our acc again. We cant even accept payments now so will probably take 48hrs to fix. If you are familiar with them you will know how slow they work.


So please follow me up on Wed again


Sorry about this but nothing I can do until PP get themselves sorted and stop messing us about

Thanks
Martin

On Mon, Oct 15, 2012 at 2:05 AM, Wayne Sweet &lt;wayne.sweet@live.com&gt; wrote:


Hi Martin

just a reminder to submit refund into my paypal account today.

much appreciated
Wayne
Date: Thu, 11 Oct 2012 07:11:46 +0100
Subject: Re: Quality of Service / Refund request


From: admin@4xpips.net
To: wayne.sweet@live.com

Hi Wayne

Sorry to hear that. The results we post are genuine and we do send an average of 2 signals a day but we will process your rfund


If you dont get it by Monday then please get in touch with me again


Thanks
Martin

On Thu, Oct 11, 2012 at 7:08 AM, Wayne Sweet &lt;wayne.sweet@live.com&gt; wrote:


Hi Martin

Thanks for the response below and sorry to hear you have been unwell.   

I wish to still proceed with the refund as I am not comfortable with points 1-3 listed below versus whats been advertised.


Let me know what details you require in order to process the refund.

Kind regards
Wayne

Date: Thu, 11 Oct 2012 07:03:58 +0100
Subject: Re: Quality of Service / Refund request


From: admin@4xpips.net
To: wayne.sweet@live.com

Hi Wayne

APologies but the past 3 days I was ill and we are extending peoples subscription to cover this. If you still require a refund then please let me know but I can assure you this is a one off


Thanks

Martin

On Thu, Oct 11, 2012 at 3:49 AM, Wayne Sweet &lt;wayne.sweet@live.com&gt; wrote:


Hi there

i signed up to your service as part of the FPA offer based on the following:
1 - Good testimonials
2 - Published results showing week on week positive for 2012 wth the exception of 3 weeks with negative pips


3 - Receiving 1-3 daily signals


to date (day 8 of your service) signals have been sent on only 4 days - a total of 8 signals.  ref attached.  if i took all signals results wouldve been 143 pips (estimated).  


in discussions with other (not as new a memberas me ) of 4x pips i understand the last 3 weeks have been negative - statistically this is unlikely based on published results so i question the validity of your website results  .  


i am not happy with the service, do not believe you are providing what has been signed up for and therefore request a refund.  I understand your website says you have a no refund policy but in light of your inability to deliver as advertised I would request you make an exception.


I await your confirmation of refund.

Kind regards
Wayne
 		 	   		  

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&lt;body class=&#039;hmmessage&#039;&gt;&lt;div dir=&#039;ltr&#039;&gt;
&lt;br&gt;hi there&lt;br&gt;&lt;br&gt;have re-issued invoice with a description of what we have discussed and also just sen thru a dispute.&amp;nbsp;&amp;nbsp;&amp;nbsp; i am not 100% sure if the dispute transacted/processed correctly&lt;br&gt;&lt;br&gt;please confirm&lt;br&gt;&lt;br&gt;otherwise proceed with refund (either way)&lt;br&gt;&lt;br&gt;much appreciated&lt;br&gt;&lt;br&gt;thanks&lt;br&gt;Wayne&lt;br&gt;&lt;div&gt;&lt;div id=&quot;SkyDrivePlaceholder&quot;&gt;&lt;/div&gt;&lt;hr id=&quot;stopSpelling&quot;&gt;Date: Fri, 19 Oct 2012 12:31:50 +0700&lt;br&gt;Subject: Re: Quality of Service / Refund request&lt;br&gt;From: admin@4xpips.net&lt;br&gt;To: wayne.sweet@live.com&lt;br&gt;&lt;br&gt;Hi Wayne,&lt;br&gt;&lt;br&gt;You need to open a dispute.. Just write &#039;as discussed&#039; in the comments box then I can easily accept it and the refund is processed automatically.&lt;br&gt;&lt;br&gt;Thanks,&lt;br&gt;Kilion&lt;br&gt;&lt;br&gt;&lt;div class=&quot;ecxgmail_quote&quot;&gt;
On Thu, Oct 18, 2012 at 6:12 PM, Wayne Sweet &lt;span dir=&quot;ltr&quot;&gt;&amp;lt;&lt;a href=&quot;mailto:wayne.sweet@live.com&quot;&gt;wayne.sweet@live.com&lt;/a&gt;&amp;gt;&lt;/span&gt; wrote:&lt;br&gt;&lt;blockquote class=&quot;ecxgmail_quote&quot; style=&quot;border-left:1px #ccc solid;padding-left:1ex&quot;&gt;


&lt;div&gt;&lt;div dir=&quot;ltr&quot;&gt;
Hi Kilon&lt;br&gt;&lt;br&gt;I have just sent invoice via paypal to &lt;a href=&quot;mailto:admin@4xpips.net&quot;&gt;admin@4xpips.net&lt;/a&gt;&lt;br&gt;&lt;br&gt;hopefully that will enable you to initiate refund&lt;br&gt;&lt;br&gt;thanks a lot&lt;br&gt;Wayne&lt;br&gt;&lt;br&gt;&lt;div&gt;
&lt;div&gt;&lt;/div&gt;&lt;hr&gt;Date: Thu, 18 Oct 2012 18:02:11 +0700&lt;div&gt;&lt;div class=&quot;h5&quot;&gt;&lt;br&gt;Subject: Re: Quality of Service / Refund request&lt;br&gt;From: &lt;a href=&quot;mailto:admin@4xpips.net&quot;&gt;admin@4xpips.net&lt;/a&gt;&lt;br&gt;To: &lt;a href=&quot;mailto:wayne.sweet@live.com&quot;&gt;wayne.sweet@live.com&lt;/a&gt;&lt;br&gt;
&lt;br&gt;Hi, I have spoken with them and found a solution. Please file for a 
refund from within your own paypal account and then i can go in and 
accept/approve it from our side...&amp;nbsp; we are unable to initiate the refund 
ourselves with the level of access we currently have.&lt;br&gt;&lt;br&gt;Sorry about this delay, should be simple to sort out now.&lt;br&gt;&lt;br&gt;Best wishes,&lt;br&gt;Kilion&lt;br&gt;&lt;br&gt;&lt;div&gt;On Thu, Oct 18, 2012 at 7:03 AM, Wayne Sweet &lt;span dir=&quot;ltr&quot;&gt;&amp;lt;&lt;a href=&quot;mailto:wayne.sweet@live.com&quot;&gt;wayne.sweet@live.com&lt;/a&gt;&amp;gt;&lt;/span&gt; wrote:&lt;br&gt;

&lt;blockquote style=&quot;border-left:1px #ccc solid;padding-left:1ex&quot;&gt;


&lt;div&gt;&lt;div dir=&quot;ltr&quot;&gt;
&lt;br&gt;Hi there&lt;br&gt;&lt;br&gt;the refund has not been received in my paypal account yet.&amp;nbsp;&amp;nbsp; &lt;br&gt;&lt;br&gt;please advise&lt;br&gt;&lt;br&gt;thanks a lot&lt;br&gt;Wayne&lt;br&gt;&lt;div&gt;&lt;div&gt;&lt;/div&gt;&lt;hr&gt;From: &lt;a href=&quot;mailto:wayne.sweet@live.com&quot;&gt;wayne.sweet@live.com&lt;/a&gt;&lt;br&gt;

To: &lt;a href=&quot;mailto:admin@4xpips.net&quot;&gt;admin@4xpips.net&lt;/a&gt;&lt;br&gt;Subject: RE: Quality of Service / Refund request&lt;br&gt;Date: Wed, 17 Oct 2012 09:39:42 +0800&lt;div&gt;&lt;div&gt;&lt;br&gt;&lt;br&gt;


&lt;div dir=&quot;ltr&quot;&gt;
&lt;br&gt;Hi Martin&lt;br&gt;&lt;br&gt;is PP fixed now?&amp;nbsp; let me know when $$ xferred so i can confirm from my side&lt;br&gt;&lt;br&gt;much appreciated&lt;br&gt;&lt;br&gt;Wayne&lt;br&gt;&lt;div&gt;&lt;div&gt;&lt;/div&gt;&lt;hr&gt;Date: Mon, 15 Oct 2012 03:06:11 +0100&lt;br&gt;Subject: Re: Quality of Service / Refund request&lt;br&gt;

From: &lt;a href=&quot;mailto:admin@4xpips.net&quot;&gt;admin@4xpips.net&lt;/a&gt;&lt;br&gt;To: &lt;a href=&quot;mailto:wayne.sweet@live.com&quot;&gt;wayne.sweet@live.com&lt;/a&gt;&lt;br&gt;&lt;br&gt;Hi Wayne&lt;br&gt;&lt;br&gt;Sorry but it wont happen today, PP has blocked our acc again. We cant even accept payments now so will probably take 48hrs to fix. If you are familiar with them you will know how slow they work.&lt;br&gt;

&lt;br&gt;So please follow me up on Wed again&lt;br&gt;
&lt;br&gt;Sorry about this but nothing I can do until PP get themselves sorted and stop messing us about&lt;br&gt;&lt;br&gt;Thanks&lt;br&gt;Martin&lt;br&gt;&lt;br&gt;&lt;div&gt;On Mon, Oct 15, 2012 at 2:05 AM, Wayne Sweet &lt;span dir=&quot;ltr&quot;&gt;&amp;lt;&lt;a href=&quot;mailto:wayne.sweet@live.com&quot;&gt;wayne.sweet@live.com&lt;/a&gt;&amp;gt;&lt;/span&gt; wrote:&lt;br&gt;


&lt;blockquote style=&quot;border-left:1px #ccc solid;padding-left:1ex&quot;&gt;


&lt;div&gt;&lt;div dir=&quot;ltr&quot;&gt;
&lt;br&gt;Hi Martin&lt;br&gt;&lt;br&gt;just a reminder to submit refund into my paypal account today.&lt;br&gt;&lt;br&gt;much appreciated&lt;br&gt;Wayne&lt;br&gt;&lt;div&gt;&lt;div&gt;&lt;/div&gt;&lt;hr&gt;Date: Thu, 11 Oct 2012 07:11:46 +0100&lt;div&gt;&lt;div&gt;&lt;br&gt;Subject: Re: Quality of Service / Refund request&lt;br&gt;


From: &lt;a href=&quot;mailto:admin@4xpips.net&quot;&gt;admin@4xpips.net&lt;/a&gt;&lt;br&gt;To: &lt;a href=&quot;mailto:wayne.sweet@live.com&quot;&gt;wayne.sweet@live.com&lt;/a&gt;&lt;br&gt;&lt;br&gt;Hi Wayne&lt;br&gt;&lt;br&gt;Sorry to hear that. The results we post are genuine and we do send an average of 2 signals a day but we will process your rfund&lt;br&gt;


&lt;br&gt;If you dont get it by Monday then please get in touch with me again&lt;br&gt;
&lt;br&gt;Thanks&lt;br&gt;Martin&lt;br&gt;&lt;br&gt;&lt;div&gt;On Thu, Oct 11, 2012 at 7:08 AM, Wayne Sweet &lt;span dir=&quot;ltr&quot;&gt;&amp;lt;&lt;a href=&quot;mailto:wayne.sweet@live.com&quot;&gt;wayne.sweet@live.com&lt;/a&gt;&amp;gt;&lt;/span&gt; wrote:&lt;br&gt;&lt;blockquote style=&quot;border-left:1px #ccc solid;padding-left:1ex&quot;&gt;


&lt;div&gt;&lt;div dir=&quot;ltr&quot;&gt;
Hi Martin&lt;br&gt;&lt;br&gt;Thanks for the response below and sorry to hear you have been unwell.&amp;nbsp;&amp;nbsp; &lt;br&gt;&lt;br&gt;I wish to still proceed with the refund as I am not comfortable with points 1-3 listed below versus whats been advertised.&lt;br&gt;


&lt;br&gt;Let me know what details you require in order to process the refund.&lt;br&gt;&lt;br&gt;Kind regards&lt;br&gt;Wayne&lt;br&gt;&lt;br&gt;&lt;div&gt;&lt;div&gt;&lt;/div&gt;&lt;hr&gt;Date: Thu, 11 Oct 2012 07:03:58 +0100&lt;br&gt;Subject: Re: Quality of Service / Refund request&lt;br&gt;


From: &lt;a href=&quot;mailto:admin@4xpips.net&quot;&gt;admin@4xpips.net&lt;/a&gt;&lt;br&gt;To: &lt;a href=&quot;mailto:wayne.sweet@live.com&quot;&gt;wayne.sweet@live.com&lt;/a&gt;&lt;div&gt;&lt;div&gt;&lt;br&gt;&lt;br&gt;Hi Wayne&lt;br&gt;&lt;br&gt;APologies but the past 3 days I was ill and we are extending peoples subscription to cover this. If you still require a refund then please let me know but I can assure you this is a one off&lt;br&gt;


&lt;br&gt;Thanks&lt;br&gt;
Martin&lt;br&gt;&lt;br&gt;&lt;div&gt;On Thu, Oct 11, 2012 at 3:49 AM, Wayne Sweet &lt;span dir=&quot;ltr&quot;&gt;&amp;lt;&lt;a href=&quot;mailto:wayne.sweet@live.com&quot;&gt;wayne.sweet@live.com&lt;/a&gt;&amp;gt;&lt;/span&gt; wrote:&lt;br&gt;&lt;blockquote style=&quot;border-left:1px #ccc solid;padding-left:1ex&quot;&gt;


&lt;div&gt;&lt;div dir=&quot;ltr&quot;&gt;
&lt;br&gt;Hi there&lt;br&gt;&lt;br&gt;i signed up to your service as part of the FPA offer based on the following:&lt;br&gt;1 - Good testimonials&lt;br&gt;2 - Published results showing week on week positive for 2012 wth the exception of 3 weeks with negative pips&lt;br&gt;


3 - Receiving 1-3 daily signals&lt;br&gt;&lt;br&gt;&lt;br&gt;to date (day 8 of your service) signals have been sent on only 4 days - a total of 8 signals.&amp;nbsp; ref attached.&amp;nbsp; if i took all signals results wouldve been 143 pips (estimated).&amp;nbsp; &lt;br&gt;


in discussions with other (not as new a memberas me ) of 4x pips i understand the last 3 weeks have been negative - statistically this is unlikely based on published results so i question the validity of your website results&amp;nbsp; .&amp;nbsp; &lt;br&gt;


&lt;br&gt;i am not happy with the service, do not believe you are providing what has been signed up for and therefore request a refund.&amp;nbsp; I understand your website says you have a no refund policy but in light of your inability to deliver as advertised I would request you make an exception.&lt;br&gt;


&lt;br&gt;I await your confirmation of refund.&lt;br&gt;&lt;br&gt;Kind regards&lt;span&gt;&lt;font color=&quot;#888888&quot;&gt;&lt;br&gt;Wayne&lt;br&gt; 		 	   		  &lt;/font&gt;&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;
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