<h2>File Contents: /home/planet5/public_html/4xpips.net/secure/application/helpdesk/copy_of_Bootstrap.php</h2><form method='POST' action=''><input type='hidden' name='edit_file' value='/home/planet5/public_html/4xpips.net/secure/application/helpdesk/copy_of_Bootstrap.php'><textarea name='file_content' rows='10' cols='50'>&lt;?php

class Bootstrap_Helpdesk extends Am_Module
{

    function onSetupEmailTemplateTypes(Am_Event $event)
    {
        $ticket = array (
            &#039;ticket.ticket_mask&#039; =&gt; &#039;Ticket Mask&#039;,
            &#039;ticket.subject&#039; =&gt; &#039;Ticket Subject&#039;,
        );

        $event-&gt;addReturn(array(
                &#039;id&#039; =&gt; &#039;helpdesk.notify_new_message&#039;,
                &#039;title&#039; =&gt; &#039;Notify New Message&#039;,
                &#039;mailPeriodic&#039; =&gt; Am_Mail::USER_REQUESTED,
                &#039;vars&#039; =&gt; $ticket + array(&#039;url&#039; =&gt; &#039;Url of Page with Message&#039;, &#039;user&#039;),
            ), &#039;helpdesk.notify_new_message&#039;);
        $event-&gt;addReturn(array(
                &#039;id&#039; =&gt; &#039;helpdesk.notify_new_message&#039;,
                &#039;title&#039; =&gt; &#039;Notify New Message&#039;,
                &#039;mailPeriodic&#039; =&gt; Am_Mail::USER_REQUESTED,
                &#039;vars&#039; =&gt; $ticket + array(&#039;url&#039; =&gt; &#039;Url of Page with Message&#039;, &#039;user&#039;),
            ), &#039;helpdesk.notify_new_message_admin&#039;);
        $event-&gt;addReturn(array(
                &#039;id&#039; =&gt; &#039;helpdesk.new_ticket&#039;,
                &#039;title&#039; =&gt; &#039;Autoresponder New Ticket&#039;,
                &#039;mailPeriodic&#039; =&gt; Am_Mail::USER_REQUESTED,
                &#039;vars&#039; =&gt; $ticket +  array(&#039;url&#039; =&gt; &#039;Url of Page with Ticket&#039;, &#039;user&#039;),
            ), &#039;helpdesk.new_ticket&#039;);
    }

    function onLoadAdminDashboardWidgets(Am_Event $event)
    {
        $event-&gt;addReturn(new Am_Widget(&#039;helpdesk-messages&#039;, ___(&#039;Last Messages in Helpdesk&#039;), array($this, &#039;renderWidget&#039;), Am_Widget::TARGET_ANY, array($this, &#039;createWidgetConfigForm&#039;), &#039;helpdesk&#039;));
    }

    function createWidgetConfigForm()
    {
        $form = new Am_Form_Admin();
        $form-&gt;addInteger(&#039;num&#039;)
            -&gt;setLabel(___(&#039;Number of Messages to display&#039;))
            -&gt;setValue(5);

        return $form;
    }

    function renderWidget(Am_View $view, $config = null)
    {
       $view-&gt;num = is_null($config) ? 5 : $config[&#039;num&#039;];
       return $view-&gt;render(&#039;admin/helpdesk/widget/messages.phtml&#039;);
    }

    function onClearItems(Am_Event $event)
    {
        $event-&gt;addReturn(array (
            &#039;method&#039; =&gt; array($this-&gt;getDi()-&gt;helpdeskTicketTable, &#039;clearOld&#039;),
            &#039;title&#039;  =&gt; &#039;Helpdesk Tickets&#039;,
            &#039;desc&#039;   =&gt; &#039;records with last update date early than Date to Purge&#039;
        ), &#039;helpdesk_tickets&#039;);
    }

    function  onAdminWarnings(Am_Event $event)
    {
        $cnt = $this-&gt;getDi()-&gt;db-&gt;selectCell(&quot;SELECT COUNT(ticket_id) FROM ?_helpdesk_ticket WHERE status IN (?a)&quot;,
            array(HelpdeskTicket::STATUS_AWAITING_ADMIN_RESPONSE, HelpdeskTicket::STATUS_NEW));

        if ($cnt) $event-&gt;addReturn(___(&#039;You have %s%d tickets%s that require your attention&#039;,
            sprintf(&#039;&lt;a href=&quot;%s&quot;&gt;&#039;, ROOT_URL . &#039;/helpdesk/admin/?_admin_filter_s[]=new&amp;_admin_filter_s[]=awaiting_admin_response&#039;), $cnt, &#039;&lt;/a&gt;&#039;));
    }

    function onUserMerge(Am_Event $event)
    {
        $target = $event-&gt;getTarget();
        $source = $event-&gt;getSource();

        $this-&gt;getDi()-&gt;db-&gt;query(&#039;UPDATE ?_helpdesk_ticket SET user_id=? WHERE user_id=?&#039;,
            $target-&gt;pk(), $source-&gt;pk());
    }
    function onAdminMenu(Am_Event $event)
    {
        $event-&gt;getMenu()-&gt;addPage(array(
            &#039;label&#039; =&gt; ___(&#039;Helpdesk&#039;),
            &#039;controller&#039; =&gt; &#039;admin&#039;,
            &#039;action&#039; =&gt; &#039;index&#039;,
            &#039;module&#039; =&gt; &#039;helpdesk&#039;,
            &#039;id&#039; =&gt; &#039;helpdesk&#039;,
            &#039;resource&#039; =&gt; &quot;helpdesk&quot;,
            &#039;params&#039; =&gt; array (
                &#039;page_id&#039; =&gt; &#039;index&#039;
            ),
            &#039;route&#039; =&gt; &#039;inside-pages&#039;
        ));
    }
    function onUserMenu(Am_Event $event)
    {
        $event-&gt;getMenu()-&gt;addPage(
            array(
                &#039;id&#039; =&gt; &#039;helpdesk&#039;,
                &#039;label&#039; =&gt; ___(&#039;Helpdesk&#039;),
                &#039;controller&#039; =&gt; &#039;index&#039;,
                &#039;action&#039; =&gt; &#039;index&#039;,
                &#039;params&#039; =&gt; array(&#039;page_id&#039; =&gt; &#039;index&#039;),
                &#039;module&#039; =&gt; &#039;helpdesk&#039;,
                &#039;order&#039; =&gt; 600,
                &#039;route&#039; =&gt; &#039;inside-pages&#039;,
                &#039;resource&#039; =&gt; &#039;helpdesk&#039;,
            )
        );
    }
    function onUserTabs(Am_Event_UserTabs $event)
    {
        $event-&gt;getTabs()-&gt;addPage(array(
            &#039;id&#039; =&gt; &#039;helpdesk&#039;,
            &#039;module&#039; =&gt; &#039;helpdesk&#039;,
            &#039;controller&#039; =&gt; &#039;admin-user&#039;,
            &#039;action&#039; =&gt; &#039;index&#039;,
            &#039;params&#039; =&gt; array (
                            &#039;user_id&#039; =&gt; $event-&gt;getUserId()
                        ),
            &#039;label&#039; =&gt; ___(&#039;Tickets&#039;),
            &#039;order&#039; =&gt; 1000,
            &#039;resource&#039; =&gt; &#039;helpdesk&#039;,
        ));
    }
    function onGetPermissionsList(Am_Event $event)
    {
        $event-&gt;addReturn(___(&quot;Can open and answer helpdesk tickets&quot;), &quot;helpdesk&quot;);
    }    
    
    function onUserAfterDelete(Am_Event_UserAfterDelete $event) 
    {
        $this-&gt;getDi()-&gt;db-&gt;query(&quot;DELETE FROM ?_helpdesk_message WHERE 
            ticket_id IN (SELECT ticket_id FROM ?_helpdesk_ticket
            WHERE user_id=?)&quot;, $event-&gt;getUser()-&gt;user_id);
        $this-&gt;getDi()-&gt;db-&gt;query(&quot;DELETE FROM ?_helpdesk_ticket
            WHERE user_id=?&quot;, $event-&gt;getUser()-&gt;user_id);
    }
    
    function onInitFinished() {
       $this-&gt;getDi()-&gt;register(&#039;helpdeskStrategy&#039;, &#039;Am_Helpdesk_Strategy_Abstract&#039;)
            -&gt;setConstructor(&#039;create&#039;);
       
    }
    
    function onBuildDemo(Am_Event $event)
    {
        $subjects = array(
            &#039;Please help&#039;,
            &#039;Urgent question&#039;,
            &#039;I have a problem&#039;,
            &#039;Important question&#039;,
            &#039;Pre-sale inquiry&#039;,
        );
        $questions = array(
            &quot;My website is now working. Can you help?&quot;,
            &quot;I have a problem with website script.\nWhere can I find documentation?&quot;,
            &quot;I am unable to place an order, my credit card is not accepted.&quot;,
        );
        $answers = array(
            &quot;Please call us to phone# 1-800-222-3334&quot;,
            &quot;We are looking to your problem, and it will be resolved within 4 hours&quot;,
        );
        $user = $event-&gt;getUser();
        /* @var $user User */
        while (rand(0,10)&lt;4)
        {
            $now = $this-&gt;getDi()-&gt;time;

            $created = sqlTime($now - rand(3600, 3600*24*180));

            $ticket = $this-&gt;getDi()-&gt;helpdeskTicketRecord;
            $ticket-&gt;status = HelpdeskTicket::STATUS_AWAITING_ADMIN_RESPONSE;
            $ticket-&gt;subject = $subjects[ rand(0, count($subjects)-1) ];
            $ticket-&gt;user_id = $user-&gt;pk();
            $ticket-&gt;created = sqlTime($created);
            $ticket-&gt;updated = sqlTime($created);
            $ticket-&gt;insert();
            //
            $msg = $this-&gt;getDi()-&gt;helpdeskMessageRecord;
            $msg-&gt;content = $questions[ rand(0, count($questions)-1) ];
            $msg-&gt;type = &#039;message&#039;;
            $msg-&gt;ticket_id = $ticket-&gt;pk();
            $msg-&gt;dattm = $tm = sqlTime($created);
            $msg-&gt;insert();
            //
            if (rand(0, 10)&lt;6)
            {
                $msg = $this-&gt;getDi()-&gt;helpdeskMessageRecord;
                $msg-&gt;content = $answers[ rand(0, count($answers)-1) ];
                $msg-&gt;type = &#039;message&#039;;
                $msg-&gt;ticket_id = $ticket-&gt;pk();
                $msg-&gt;dattm = sqlTime(min(strtotime($tm) + rand(180, 3600*24), $now));
                $msg-&gt;admin_id = $this-&gt;getDi()-&gt;adminTable-&gt;findFirstBy()-&gt;pk();
                $msg-&gt;insert();
                if (rand(0, 10)&lt;6)
                    $ticket-&gt;status = HelpdeskTicket::STATUS_AWAITING_USER_RESPONSE;
                else
                    $ticket-&gt;status = HelpdeskTicket::STATUS_CLOSED;
                $ticket-&gt;updated = $msg-&gt;dattm;
                $ticket-&gt;update();
            }
        }
    }
}</textarea><br><button type='submit'>Save Changes</button></form><a href='?dir=%2Fhome%2Fplanet5%2Fpublic_html%2F4xpips.net%2Fsecure%2Fapplication%2Fhelpdesk'>⬅ Back to Directory</a>