Return-path: Envelope-to: admin@4xpips.net Delivery-date: Thu, 10 Jan 2013 22:45:20 -0500 Received: from col0-omc2-s8.col0.hotmail.com ([65.55.34.82]:19229) by host.silverbacklabs.net with esmtp (Exim 4.80) (envelope-from ) id 1TtVYS-0005HF-41 for admin@4xpips.net; Thu, 10 Jan 2013 22:45:18 -0500 Received: from COL124-W25 ([65.55.34.71]) by col0-omc2-s8.col0.hotmail.com with Microsoft SMTPSVC(6.0.3790.4675); Thu, 10 Jan 2013 19:45:11 -0800 X-EIP: [G56i7GS9ByZCY5MUwaeNFFs4vPRvZ4Ut] X-Originating-Email: [ng_ulric@hotmail.com] Message-ID: Content-Type: multipart/alternative; boundary="_25095074-29a7-4347-8c84-5a281b3be21a_" From: Ulric Ng To: "admin@4xpips.net" Subject: RE: Why have I been cancelled? Date: Fri, 11 Jan 2013 11:45:11 +0800 Importance: Normal In-Reply-To: References: ,,,,, MIME-Version: 1.0 X-OriginalArrivalTime: 11 Jan 2013 03:45:11.0754 (UTC) FILETIME=[0EEF8AA0:01CDEFAE] --_25095074-29a7-4347-8c84-5a281b3be21a_ Content-Type: text/plain; charset="gb2312" Content-Transfer-Encoding: 8bit Ok, I understand and I will attempt to take note of my tone. I'm not a native English speaker and may not understand certain nuances and courtesy that you may practice and expect of others. Two questions, how do I qualify for the discount that was offered through fpa previously? When will my 2 free weeks commence? Date: Thu, 10 Jan 2013 19:37:11 +0000 Subject: Re: Why have I been cancelled? From: admin@4xpips.net To: ng_ulric@hotmail.com Hi We can add you again for 2 weeks. Can we ask that you when you contact the admin please be more polite, your last email too about the incorrect SL was impolite as it the one below. Our admin is not hear to take rude or impolite messages especially when it is trying to help people or correct mistakes which unfortunately can easily happen but we always try and fix asap We explained as best we could to everyone how we treated the free week and had great feedback from everyone who understood how difficult it was trying to treat 100's of clients as fairly and evenly as possible. Also we now see you had correspondence with the admin about extra free weeks but we had 100's of people and 10's of correspondence so it was easily missed We never not honour agreeements made but it can be easily missed especially with the numbers involved Thanks On Thu, Jan 10, 2013 at 4:21 PM, Ulric Ng wrote: 2 weeks was promised by you guys but I've only gotten 1 week. That, first and foremost, I am already short changed. Prior to all this drama, Martin promised a free week due to his sickness and I hope you guys honour your promise though he has stopped being one of the admins. I have wrote in last year before the end of my paid membership pertaining to this situation and was assured that no problems will arise. You can check my correspondence with your support team's email. Furthermore, there was quite a few occasions on days that signals was not sent due to all the hoo haa of admin change and what not going on at your side, but I will not go into that nor use be that cheap to use that to demand more free weeks. All I want now is what is rightfully mine, which is 2 more weeks of signals, promised when Martin was admitted into hospital and 1 week that was promised but not delivered. Is that too much to ask? Date: Thu, 10 Jan 2013 01:49:35 +0000 Subject: Re: Why have I been cancelled? From: admin@4xpips.net To: ng_ulric@hotmail.com HI again I sent an email to everyone explaining about the free week(s). I hope you understand the problem we had and understand why we had to stop on Monday Let me know if there is anything else you need Thanks On Wed, Jan 9, 2013 at 4:24 PM, 4x Pips wrote: Hi We are not being scam artists at all. We gave everyone free approx 1-2 weeks as promised but we had to stop on Monday as some people emailed to complain to say they were getting emails again and did not want them, and worried we were trying to send them new emails so we could rebill them etc etc so it made it impossible for us to continue the free signals, sorry but we did give at least 1-2 weeks free to everyone as we promised. we would have continued for a few more days but after these people emailed we had to stop, please accept our apologies but its the way our amember system works Sorry but I hope you understand Thanks On Wed, Jan 9, 2013 at 1:05 PM, Ulric Ng wrote: Have you all forgotten the promise for free weeks after my subscription? Why are you all not honouring your promises? I am blocked from twitter and have not been receiving emails. Don't be scam artists please!! --_25095074-29a7-4347-8c84-5a281b3be21a_ Content-Type: text/html; charset="gb2312" Content-Transfer-Encoding: 8bit
Ok, I understand and I will attempt to take note of my tone. I'm not a native English speaker and may not understand certain nuances and courtesy that you may practice and expect of others. Two questions, how do I qualify for the discount that was offered through fpa previously? When will my 2 free weeks commence?

Date: Thu, 10 Jan 2013 19:37:11 +0000
Subject: Re: Why have I been cancelled?
From: admin@4xpips.net
To: ng_ulric@hotmail.com

Hi

We can add you again for 2 weeks. Can we ask that you when you contact the admin please be more polite, your last email too about the incorrect SL was impolite as it the one below. Our admin is not hear to take rude or impolite messages especially when it is trying to help people or correct mistakes which unfortunately can easily happen but we always try and fix asap

We explained as best we could to everyone how we treated the free week and had great feedback from everyone who understood how difficult it was trying to treat 100's of clients as fairly and evenly as possible. Also  we now see you had correspondence with the admin about extra free weeks but we had 100's of people and 10's of correspondence so it was easily missed

We never not honour agreeements made but it can be easily missed especially with the numbers involved

Thanks



On Thu, Jan 10, 2013 at 4:21 PM, Ulric Ng <ng_ulric@hotmail.com> wrote:
2 weeks was promised by you guys but I've only gotten 1 week. That, first and foremost, I am already short changed. Prior to all this drama, Martin promised a free week due to his sickness and I hope you guys honour your promise though he has stopped being one of the admins. I have wrote in last year before the end of my paid membership pertaining to this situation and was assured that no problems will arise. You can check my correspondence with your support team's email. Furthermore, there was quite a few occasions on days that signals was not sent due to all the hoo haa of admin change and what not going on at your side, but I will not go into that nor use be that cheap to use that to demand more free weeks. All I want now is what is rightfully mine, which is 2 more weeks of signals, promised when Martin was admitted into hospital and 1 week that was promised but not delivered. Is that too much to ask?

Date: Thu, 10 Jan 2013 01:49:35 +0000
Subject: Re: Why have I been cancelled?
From: admin@4xpips.net
To: ng_ulric@hotmail.com


HI again

I sent an email to everyone explaining about the free week(s). I hope you understand the problem we had and understand why we had to stop on Monday

Let me know if there is anything else you need

Thanks

On Wed, Jan 9, 2013 at 4:24 PM, 4x Pips <admin@4xpips.net> wrote:
Hi

We are not being scam artists at all. We gave everyone free approx 1-2 weeks as promised but we had to stop on Monday as some people emailed to complain to say they were getting emails again and did not want them, and worried we were trying to send them new emails so we could rebill them etc etc so it made it impossible for us to continue the free signals, sorry but we did give at least 1-2 weeks free to everyone as we promised. we would have continued for a few more days but after these people emailed we had to stop, please accept our apologies but its the way our amember system works

Sorry but I hope you understand

Thanks


On Wed, Jan 9, 2013 at 1:05 PM, Ulric Ng <ng_ulric@hotmail.com> wrote:
Have you all forgotten the promise for free weeks after my subscription? Why are you all not honouring your promises? I am blocked from twitter and have not been receiving emails. Don't be scam artists please!!



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