Prosellers Shell V2.0

Editing: ticket.phtml

Cancel

<?php $this->layoutNoTitle = true ?>
<h1><?php __e('Conversation') ?> (<a href="<?php p($strategy->assembleUrl(array())) ?>"><?php __e('return') ?></a>)</h1>
<div class="helpdesk">
    <?php if ($strategy instanceof Am_Helpdesk_Strategy_Admin) : ?>
    <div class="helpdesk-history">
        <div class="helpdesk-history-title">
            <div class="helpdesk-history-title-action"><a href="javascript:;">Requester History</a></div>
            <div class="helpdesk-history-user">
                <strong><a href='<?php p($this->userUrl($user->user_id));?>'><?php p($user->login) ?></a> (<?php p($user->getName()) ?>)</strong>
            </div>
        </div>
        <div class="helpdesk-history-content">
            <?php echo $historyGrid ?>
        </div>
    </div>
    <?php endif; ?>
    <div class="ticket" id="helpdesk-ticket-<?php echo $ticket->ticket_id ?>">
        <div class="status">
            <?php
            if ($strategy instanceof Am_Helpdesk_Strategy_Admin) {
                include $this->_script($strategy->getTemplatePath() . '/_select-status-form.phtml');
            }
            ?>
        </div>
        <h3><?php p($ticket->subject) ?> <span class="ticketMask">#<?php p($ticket->ticket_mask) ?></span></h3>
        <div class="clear"></div>
        <div class="actions-conteiner">
        <div class="actions">
            <?php if ($strategy instanceof Am_Helpdesk_Strategy_Admin) : ?>
            <div><a href="<?php
            echo Am_Di::getInstance()->helpdeskStrategy->assembleUrl(array(
                'page_id' => 'view',
                'action' => 'reply',
                'ticket_id' => $ticket->ticket_id,
                'type' => 'comment'
            ), 'inside-pages')
            ?>" class="a-reply"><?php __e('Comment') ?></a></div>
            <?php endif; ?>
            <div><a href="<?php
            echo Am_Di::getInstance()->helpdeskStrategy->assembleUrl(array(
                'page_id' => 'view',
                'action' => 'reply',
                'ticket_id' => $ticket->ticket_id
            ), 'inside-pages')
            ?>" class="a-reply"><?php __e('Reply') ?></a></div>
            <?php if ($ticket->status == HelpdeskTicket::STATUS_CLOSED) : ?>
                <div><a href="<?php
            echo Am_Di::getInstance()->helpdeskStrategy->assembleUrl(array(
                'page_id' => 'view',
                'action' => 'changestatus',
                'ticket' => $ticket->ticket_mask,
                'status' => HelpdeskTicket::STATUS_NEW
            ), 'inside-pages')
            ?>"><?php __e('Re-Open Ticket') ?></a></div>
            <?php else : ?>
                <div><a href="<?php
            echo Am_Di::getInstance()->helpdeskStrategy->assembleUrl(array(
                'page_id' => 'view',
                'action' => 'changestatus',
                'ticket' => $ticket->ticket_mask,
                'status' => HelpdeskTicket::STATUS_CLOSED
            ), 'inside-pages')
            ?>"><?php __e('Close Ticket') ?></a></div>
            <?php endif; ?>
            <div><a href="<?php
            echo Am_Di::getInstance()->helpdeskStrategy->assembleUrl(array(
                'page_id' => 'view',
                'action' => 'view',
                'ticket' => $ticket->ticket_mask,
            ), 'inside-pages')
            ?>"><?php __e('Refresh') ?></a></div>
            <div class="right">[<a href="javascript:;" class="closeAll">&minus;</a>]</div>
        </div>
        <div class="reply">
            <?php if ($strategy->canUseSnippets()) : ?>
            <div class="reply-tools">
                <div>
                    <a href="javascript:;" class="reply-tool-snippets"><?php __e('Snippets') ?></a>
                </div>
            </div>
            <?php endif; ?>
            <div class="reply-content"></div>
        </div>
        </div>
    </div>
    <?php 
        foreach ($ticket->getMessages() as $message) {
            include $this->_script($strategy->getTemplatePath() . '/_message.phtml');
        }
    ?>
</div>
<script>
(function($){
    $(function() {
        $(".helpdesk .helpdesk-history-title-action a").click(function(){
            $('.helpdesk-history-content').slideToggle();
        })
        $(".helpdesk a.a-reply").click(function(){
            $(".helpdesk a.a-reply").parent().removeClass('active');
            $(this).parent().addClass('active');

var reply = $(this).closest('.actions').siblings('.reply');
            var replyContent = reply.find('.reply-content');

var buffer = '';
            if (replyContent.html()!='') {
                buffer = replyContent.find('textarea').attr('value');
            }

$('.helpdesk .reply .reply-content').empty();
            $('.helpdesk .reply').hide();
            replyContent.load($(this).attr('href'), function(){
                if (buffer) {
                    $(this).find('textarea').attr('value', buffer);
                }
                reply.show();
            })
            .append('<img src="<?php echo REL_ROOT_URL ?>/application/default/views/public/img/ajax-loader.gif" />').show();

return false;
        })

$(".helpdesk .status input[type=submit]").hide();
        $(".helpdesk .status select").change(function(){
            this.form.submit();
        });

$('.helpdesk input[name=discard]').live('click', function(){
           $(".helpdesk a.a-reply").parent().removeClass('active');
           $(this).closest('.reply').hide();
           $(this).closest('.reply-content').empty();
        })

$(".helpdesk .close").click(function(){
            var $message = $(this).closest('.header').next('.content');
            var $messageConteiner = $(this).closest('.message');
            if ($message.css('display')=='none') {
                $(this).html('&minus;');
                $message.show('slow');
                $messageConteiner.removeClass('closed');
            } else {
                $(this).html('+');
                $message.hide('slow');
                $messageConteiner.addClass('closed');
            }
        })

$(".helpdesk .closeAll").click(function(){
            var $messages = $('.helpdesk .content');
            var $messageConteiners = $('.helpdesk .message');
            if ($(this).hasClass('closed')) {
                $(this).removeClass('closed');
                $('.helpdesk .close').html('&minus;');
                $(this).html('&minus;');
                $messages.show('slow');
                $messageConteiners.removeClass('closed');
            } else {
                $(this).addClass('closed');
                $('.helpdesk .close').html('+');
                $(this).html('+');
                $messages.hide('slow');
                $messageConteiners.addClass('closed');
            }
        })

$('.reply-tool-snippets').live('click', function(){
            var $this = $(this);
            var div = $('<div></div>');
            div.load(window.rootUrl + '/helpdesk/admin/p/view/displaysnippets', {}, function(){
                div.dialog({
                    autoOpen: true,
                    modal : true,
                    title : "",
                    width : 700,
                    position : ['center', 'center']
                });
                div.find('.grid-wrap').bind('load', function() {
                    $(this).find('a.insert-snippet').unbind().click(function(){
                        var $target = $this.closest('div.reply').find('textarea[name=content]');
                        $target.val($(this).data('snippet-content') + "\r\n" + $target.val());
                        div.dialog('close');
                    })
                })
            })
        })
    });
})(jQuery)
</script>

Editing: ticket.phtml

Upload Files

Create New

Change Permissions

Change Date

Rename Item

Confirm Delete